Return Info
Return Window
We have a 14-day return policy, which means you have 14 days after arrival of your item to request a return
Return costs and refund details:
We do not cover the shipping cost of returns, unless the item is damaged when we sent it out and do not offer pre paid return labels. The shipping cost will be covered by the buyer.
Additional 10% Re-Stocking fee may apply, deducted from the total refund amount.
Additional Information
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- All returns must include an order number & reason for returning from Online Return Centre that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must clearly write what you are returning
- Please be aware All Items on Sale are not refunded
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 3 days of delivery.
- Return drop-offs are accepted at our Bolton Store
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please also fill out the enclosed return form.
If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@thehijabworld.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thankyou For Shopping With The Hijab World
Return Address:
The Hijab World
3 Hesketh Avn
Bolton
BL1 8RP
England
